Terms and conditions

GENERAL TERMS AND CONDITIONS (hereinafter referred to as “T&C” or “Terms and Conditions”)
issued by a trading company trading company
LANNA K s.r.o.,
with registered office in Prague 3, Slavíkova 1571/6, ID: 05817498, registered in the commercial register
held at the Municipal Court in Prague,
for the sale of goods and services through an online store located at the Internet address
(hereinafter referred to as the “Provider”), on the one hand,
and another natural person who is a customer of the e-shop (hereinafter referred to as the “Customer”), on the other hand,
(hereinafter collectively the “Parties”).

Unless otherwise stated in these GTC or the context clearly indicates otherwise, the terms are written
capitalized used in the singular and plural in the following meanings:

Certificate – a document authorizing its holder to draw Services from the offer
Provider, directly specified and/or in the stated value;
Email text, voice, audio or video message sent
through a public electronic communications network,
which can be stored in the network or in the terminal device,
until picked up by the recipient;

E-shop – internet application available on the internet, developed for
mostly for the purpose of displaying, selecting and ordering Services
through the Certificate, available at www.lanna-k.cz;

GDPR – Regulation of the European Parliament and of the Council (EU) 2016/679;

Basket – functionality of the E-shop, which is automatically generated
By the User by adding or removing Services;

Civil Code – Act No. 89/2012 Coll., Civil Code, as amended
later legislation;

The customer – is the person who ordered the Services, Certificate u
Provider through the E-shop or in person at
establishment, for the purposes of these GTC, it is also a person who is
the recipient of the Services and/or the buyer of the Goods;

Order – completed transaction by the Customer with the intention to close
Service Agreement and/or Purchase Agreement to
Goods, by pressing the appropriate button;

Personal data – any information about the User on the basis of which it is possible
Identify the user directly or indirectly;

Reservation – binding selection of the date and place where the party should be
Service provided to the Provider;

Services – massage and relaxation services provided by the Provider,
available according to the Provider’s current offer, to the extent of a
the place chosen by the Customer;

Consumer – is any Orderer who is a natural person and enjoys protection
consumers under applicable law;

Site – means the web application of the E-shop operator, which
can be viewed with a web browser, available at

Contract for the provision of services – contract according to §1746 paragraph 2 of the Civil Code concluded between the Seller and the Customer
through the E-shop;

Contract – for the purposes of these GTC, the Contract for Provision is understood
services and/or Purchase Agreement;

User account – account for the reservation system and e-shop, established for
of the terms of these GTC in order to simplify administration
by reservation;

User data – personal data about the Customer who registered
to the User account and other data relating in particular
his business transaction history and purchasing preferences;

Web interface – is a set of measures that limit in some directions
functionality and User options within the Eshop web application;

Websites – pages available on the Internet under a registered domain

Goods – things offered for sale in the E-shop environment, where applicable
in the environment of individual establishments according to the current offer;


2.1. The subject of these General Terms and Conditions is the regulation of rights and obligations upon the creation of the Contract for Provision
services where, on the one hand, the Provider is obliged to provide the Customer with a massage and
relaxation services (“Services”) and, on the other hand, the Customer’s obligation to pay for these Services
the agreed price.

2.2. The subject of these General Terms and Conditions is the regulation of rights and obligations upon the formation of the Purchase Agreement for Goods, when
on the one hand, the obligation of the Provider (in the position of seller) is to sell to the Customer (v
the position of the buyer) of the Goods and to the other party the obligation of the Customer to pay the agreed price for the Goods
The price.

2.3. The subject of the GTC is also the regulation of the rights and obligations of the Contracting Parties when using the website
pages located at the web address http://www.lannak.cz, or of the reservation system a
E-shop available at www.lannak.cz and www.lanna-k.cz, and other related legal
relations between the Contracting Parties.

2.4. If the Customer is a person who is a legal entity or a person acting at
ordering Services as part of your business activity or as part of your independent business
performance of the profession, then she is obliged to inform the Provider about it. Those are not valid for these people
provisions of the General Terms and Conditions, which relate exclusively to the Consumer.

2.5. The Provider is the person who runs the E-shop and the Website, while the Services are
provided at the location of individual establishments, unless otherwise agreed. Individually
establishments are operated by the following entities, with whom the Provider negotiates
for the purpose of providing Services, or when selling Goods in accordance.

2.5.1. LANNA K s.r.o., ID: 05817498, with registered office at Slavíkova 1571/6, Prague 3


3.1. The subject of the Service Agreement is the provision of Services to the Customer.

3.2. The Customer orders the Services he has chosen (in the quantity, quality and location he has chosen),
in the way (online, at the establishment) that you have chosen. The order is a draft of the Contract
on the provision of services and is binding. The order can only be accepted by the Provider
in the case of filling in all the required data. The method of ordering Services is possible online
(in the user environment), in person at the establishment, by phone or e-mail.

3.3. The contract for the provision of services in the wording of these GTC is concluded at the time of registration
The Customer, possibly by placing the Order, or at the establishment at the time of payment
Services, whichever occurs first.

3.4. The customer undertakes to pay the price of the Services, which is indicated for individual types of Services,
including any costs for printing and shipping the Certificate.

3.5. The Provider is entitled to restrict the Customer’s choices of the Services or the payment method even without
giving a reason, the service offer is only indicative and the Provider may change it.

3.6. The Customer chooses the payment method exclusively from the options offered in the E-shop. The customer is
obliged to pay the costs of making the payment chosen by him, in the amount indicated here
payment method.

3.7. The customer is obliged to make the payment properly, specifying all the required details and
in time.

3.8. The customer is obliged to pay the costs of postage and packaging, in the amount specified in the order.

3.9. The Provider undertakes to deliver the Certificate within a reasonable period of time after making the payment or
termination of the Order if cash on delivery payment was chosen. The deadlines listed in the E-shop are
indicative only.

3.10. The method of packaging the Certificate is determined exclusively by the Provider; §2097 of the Civil Code
hereby does not apply.

3.11. To order the Service, the Customer fills out the Order in the E-shop.

3.12. The order form mainly contains information about:

3.12.1. Orders (the ordered type of Service is “inserted” by the Customer into the electronic purchase
basket of the E-shop web interface),

3.12.2. the price of the Services and the method of its payment,

3.12.3. data on the required method of delivery of the ordered Certificate, if selected,

3.12.4. and information about the costs associated with the delivery of the Certificate.

3.13. The Order is sent by the Customer by clicking on the “order” button or another similar button,
by which the Order, taking into account all the circumstances, ends and is sent to the Provider.

3.14. All presentation of the Services located in the web interface of the E-shop is informative
nature and the Seller is not obliged to enter into an Agreement regarding these Services. § 1732 paragraph 2
The Civil Code does not apply.

3.15. The Provider has the right to demand the conclusion of the contract from the Customer in writing or by telephone,
or supplementing information from the Customer, even after the Order was made by the Provider

3.16. The Provider has the right to provide discounts on Services. Unless the Provider stipulates otherwise,
discounts cannot be combined.

3.17. The customer agrees to the use of remote communication means when concluding the Contract on
provision of services. Costs incurred by the Customer when using means of communication on
distance in connection with the conclusion of the Agreement on the provision of services (e.g. internet costs
connection or phone calls) he pays for himself.

3.18. The provisions of the Agreement on the provision of services shall also be appropriately and adequately applied to the Purchase
contract for the Goods.


4.1. The prices of Services and Goods are determined by the current Price List, which is available on the domain
Provider or in printed form on the premises of individual establishments. The provider is
VAT payer and for this reason all service prices are always quoted including VAT, in
within the meaning of Act No. 235/2004 Coll., on value added tax, as amended.

4.2. The price of the Services and any costs associated with the preparation of the Certificate and its delivery according to
Contracts can be paid by the Customer to the Provider in the ways that are currently available
in the offer of the E-shop, they are possible during a personal visit to the establishment. Availability
payment methods can be unilaterally changed by the Provider. This does not rule out the possibility of an agreement
between the Customer and the Provider using another method of payment. They are commonly available
the following payment methods:

4.2.1. in cash at any establishment of the Provider;

4.2.2. cash on delivery at the place specified by the Customer in the order;

4.2.3. by non-cash transfer to the Provider’s account;

4.2.4. cashless by payment card;

4.3. The price of the Services can also be paid at any establishment by means of checks and vouchers.

4.4. Along with the Service Price, the Customer is also obliged to pay the Provider the associated costs
with packaging and delivery of the Certificate in the agreed amount. Unless expressly stated otherwise, they understand
with the Price of the Services as well as the costs associated with the delivery of the Certificate.

4.5. The Provider does not require an advance payment or other similar payment from the Customer. This is not it
the Customer’s obligation to pay the Price of the Services in advance is affected.

4.6. In the case of payment in cash or in the case of cash on delivery, the Service Price is payable at
taking over the Certificate or before providing the Service at the establishment. In the case of non-cash
payment is the Price payable within 3 days from the conclusion of the Contract for the provision of services (sending

4.7. In case of non-cash payment, the Customer is obliged to pay the Price of the Services together
indicating the variable payment symbol. In the case of non-cash payment, there is a liability
The Customer shall pay the Price fulfilled at the moment of crediting the relevant amount to the Account

4.8. The Provider is entitled to demand payment of the entire Price before sending the Certificate
possibly by providing the Service. The provisions of Section 2119, paragraph 1 of the Civil Code shall not apply.

4.9. Any discounts from the Price of Services cannot be combined with each other.

4.10. If it is usual in business dealings or if it is stipulated by generally binding legal
regulations, issued by the Provider regarding payments made on the basis of the Agreement on
provision of Services tax document – invoice. The provider is a VAT payer
values. Tax document – the invoice will be issued by the Provider after payment of the price.


5.1. The Customer may request the use of the Provider’s service through the Certificate.
The Provider issues the Certificate only if the Customer provides the following information:

5.1.1. contact details of the Customer (name and surname, place of residence, telephone and email, delivery

5.1.2. The Service or Services that the Certificate will contain – the Customer is entitled to choose
Services from the offer listed on the website www.lanna-k.cz;

5.1.3. Value of the Gift Certificate – The customer is entitled to choose any value in
range – CZK 1,000 to CZK 100,000. The value of the Gift Certificate represents the price,
for which it can be purchased from the Provider and at the same time represents the value for which
it is possible to draw from the Service Provider at their list prices listed on

5.2. If the Customer chooses the option of delivery to the selected address, they will be charged
additional charges for this delivery and also for packaging. These fees are listed and always k
available on the Provider’s website.

5.3. The certificate must contain at least the following information: certificate code, name of the order
services, or only the value of the Certificate and the unique numerical PIN code, placed under
erasable field. A certificate that does not contain all the above requirements is

5.4. Along with the Certificate, the Customer will be supplied with additional information containing information about
ordered Service and contact details for reserving the date of use of the Services.

5.5. The certificate is one-time and after the use of all the mentioned Services, the value may be used up
The gift certificate becomes invalid.

5.6. The certificate is freely transferable to another person, while the transferor is obliged to properly inform this person
to inform about all rights and obligations arising from the Agreement on the provision of services,
which was concluded with the Provider.

5.7. The Customer has the right to choose from the Provider’s offer another Service whose value corresponds
or is lower than the original price of the purchased Service indicated on the Certificate. The customer does not have
the right to refund any difference in the prices of both Services.

5.8. The Customer or Recipient has the right to choose another more expensive Service from the Provider’s offer
than the original price of the purchased Service on the Certificate and to pay the difference in the price of the Services on
the place of use of the Service.

5.9. In the event that the Customer wants to pay the price of the Service or its part through
Certificate, the Customer is obliged to always indicate the Certificate code when reserving the service date,
which is listed on it.

5.10. Any Certificate cannot be exchanged for money in any case, it can only be used
to use the Services with the Provider.

5.11. In case of using the Service, the Provider will reduce the value of the Certificate by the price of the ordered Service.
The remaining value of the Certificate can be used by the Customer for the next order of Services from
Provider, until the expiry of the validity period of the Certificate.

5.12. In case of loss, theft or destruction of any valid (ie including a valid PIN code)
of the certificate, the Customer is obliged to report this in writing without undue delay
Providers. The Provider is not responsible for the use of the Certificate by an unauthorized person, if
its loss or theft was not reported to him in writing according to the previous sentence. The customer (or
The recipient of the Gift Certificate) has the right to issue a copy of a valid Certificate, the loss of which,
the theft or destruction was properly and timely reported to the Provider in writing. Issuance of transcript
The certificate is charged in the amount of CZK 500.

5.13. The period of validity of the Certificates is always indicated on the Certificates, if not indicated, the validity is 6
months from the date of its issue, which is no longer than 7 days from the time it was ordered by the Customer.
The Provider may extend the validity period of the Certificate based on a written request
The Customer delivered to the Provider before the end of the validity period of the Certificate.
The provider can also extend the validity of the Certificate to registered members of the LANNA K Club
through a user account. The extension of the validity period of the Certificate by 6 months is
however, in any case, a fee of CZK 500 will be charged.

5.14. The holder of the Certificate is obliged to reserve a date to use the Services with sufficient time
in advance with regard to the validity of the Certificate. The provider is not responsible for any
impossibility to use the Certificate due to the full capacity of the Provider’s establishments.

5.15. The certificate is not exchangeable for Goods, unless the Provider specifies otherwise.


6.1. As a rule, the Operator delivers the Certificates within the period specified in the Order confirmation
via professional courier. This method of taking over excludes the possibility
inspection of the shipment before payment.

6.2. The customer has the right to choose the method of delivery from the options in the Eshop within the framework of entering the Order.

6.3. By making a choice, the Customer agrees to the terms of delivery, including price and commercial terms
conditions of the carrier.

6.4. The Provider may require the Customer to conclude a special agreement on delivery even after
order confirmation. If no agreement is reached, the Provider is authorized by the Contract to
withdraw from the provision of Services.

6.5. In the event that, for reasons on the part of the Customer, it is necessary to deliver repeatedly or to others
in the manner specified in the Order, the Customer is also obliged to pay additional
costs associated with repeated delivery, or costs associated with another method

6.6. When taking over from the carrier, the Customer is obliged to check the integrity of the packaging of the shipment and
in the event of any defects, notify the carrier immediately. Not in the case of a reunion
In case of negligible damage to the packaging, the Customer may refuse to accept the shipment. If however
in these cases, the Customer decides to take over the shipment, he is obliged to write it down with the carrier
parcel damage report.

6.7. When taking over the Certificate, the Customer (or gift recipient) is obliged to check it
the integrity of the Certificate, especially the erasure field for the unique PIN code. When
of a damaged wiper field, the Customer is obliged to do so immediately after taking over
Report the certificate to the Provider. Otherwise, the Provider is not responsible for
unauthorized use of the Certificate.

6.8. The delivery period is set separately for each type of Certificate, usually 3 days after payment
selected Services.


7.1. Goods are sold at individual establishments. In case the Goods are available
in the E-shop offer, this offer is indicative only.

7.2. The warranty periods of the Goods apply only to the Consumer and are determined separately for each Goods.

7.3. The goods are the property of the Provider until their full payment.

7.4. The tax document for the Goods is issued at the establishment or sent electronically.

7.5. The method of packaging of the Goods is determined exclusively by the Provider, any postage and packaging costs are covered by the Provider
The customer. The risk of destruction of the Goods passes to the Customer at the moment of its acceptance.

7.6. Credits from the bonus program cannot be used to pay for the Goods, unless the Provider specifies


9.1. The Provider is obliged to provide these Services after payment for the ordered Service
in the agreed scope, quality, in the location and on the date specified in the Order.

9.2. The ordered Services will be provided to the person named when ordering the Service. A person who has
for the Service to be provided, is obliged to appear at the place of provision on the agreed date

9.3. The person to whom the Service is to be provided is obliged to become familiar with the content of the Service,
with the content of these GTC and additional information. This person is required to judge for himself whether
is medically and physically fit to safely manage the selected Service. All Services
everyone participates solely at their own risk and the Provider is not responsible for
health complications that occur to the Customer as a result of the provision of the Service.

9.4. The person to whom the Service is to be provided is obliged, before the actual performance of the Service,
inform the Provider about your health problems or just doubts about yours
medical conditions for which the services may not be performed or for which the services are not appropriate
performed due to the emergence or worsening of health complications.

9.5. The Provider declares that some of its Services are not suitable for pregnant women.
Any pregnancy must be reported to the Provider without fail.

9.6. If the Customer (or recipient of the Service) arrives no later than 15 minutes after the agreed
date of performance of the service and warns of this fact in advance, the Service will be provided in
reduced scope so that it ends in the originally set time. If the customer shows up
by a delay of more than 15 minutes or does not show up at all without a prior apology, he considers
with the Service performed and is obliged to pay the operator the agreed price of the service.

9.7. The Provider may refuse to provide Services, especially if:

9.7.1. The customer prevents the performance of the Service due to his health problems or health condition,
in which the Services cannot be provided.

9.7.2. The customer arrives for the performance of the Service in an unsatisfactory hygienic condition, v
in an intoxicated state, or under the influence of addictive or psychotropic substances.

9.7.3. The customer expresses himself or behaves in an unacceptable way, which is in contradiction
with the moral principles of the Provider.

9.7.4. The customer arrives for the performance of the Service with a delay of more than 15 minutes or
will not arrive without prior apology at all.


10.1. In the event that the Service is deemed to have been performed, the Customer is obliged to pay the Provider
the agreed Service Price, unless the Contracting Parties agree otherwise.

10.2. Reservation of the date and type of Service is possible online through the User Account,
in person at the establishment, by phone or e-mail. The reservation is binding if it does not stipulate these
GTC differently.

10.3. In the case of a reservation in any way, the Customer is obliged to indicate only the correct a
true personal data, or check the booking form before sending it.

10.4. The customer is obliged to make a reservation for the date of use of the Service and the place of provision of the Service
with sufficient time in advance so that the Provider is able to provide the Service
ensure, at least 24 hours before the very moment of using the Service, if it is not
stated otherwise.

10.5. The customer has the right to cancel the reservation free of charge no later than 24 hours before
the reserved moment of service provision and arrange an alternative date.

10.6. As soon as the period of 24 hours before the reserved date has already started to pass, the Provider is
entitled to insist on the reserved date and withdraw from the concluded Provision Agreement
services and charge the full price of the Service.

10.7. If the Customer requests to change the reservation date less than 24 hours before
on the reserved day and the Provider accepts this change proposal, the Customer is obliged
to pay the Provider a handling fee of 30% of the price of the reserved Service. If the Provider does not accept the proposal to change the date, the Provider is entitled to charge
payment of 100% of the price of the ordered Service.

10.8. If the person to whom the Service is to be provided does not arrive at the place on the agreed date
provision of the Service, the Service is considered properly provided and the Provider is entitled to it
full price. If such a Service was to be paid for by a Certificate, then the Certificate concerned
considered invalid, unless otherwise agreed with the Provider.

10.9. If the Provider cancels the reservation date less than 24 hours before the reserved day
provision of the Service, the Provider undertakes without undue delay after the cancellation of the deadline
reservation to arrange an alternative date according to the requirements of the person to whom the Service is to be provided a
perform the Service at an alternative date. In such case, the Service will be provided
free of charge.

10.10. If the person to whom the Service is to be provided is under the age of 15, he or she is obliged to ensure
accompanied by a person over 18 years of age. If the person to whom the Service is to be provided is under 18 years of age,
but older than 15 years, has the obligation to secure the consent of his legal representative. In the opposite
in this case, the Provider is not obliged to provide the service.


11.1. The Provider is obliged to provide Services in accordance with the concluded Provision Agreement
services and these GTC.

11.2. If the Provider does not properly fulfill its obligations arising from the Agreement on the provision of services a
in time, it is possible to make a complaint about defectively performed Services – complain about the Services. At the latest
however, within 24 hours from the moment the Service is provided.

11.3. If the Consumer requests it, the Provider will confirm to him in writing, to what extent and after
how long his obligations last in case of defective performance.

11.4. As soon as the Consumer discovers that the Service has been provided defectively, it shall notify it without unnecessary
deferment to the Provider. If the Consumer does not report the defect without undue delay, the right
he will not be awarded due to defective performance.

11.5. The Provider is obliged to issue to the Consumer, at his request, a written confirmation of when the
claim made, what is its content and how to settle the claim Consumer
require. The complaint, including the removal of the defect, must be handled without undue delay,
no later than 30 days from the date of the complaint, unless the participants agree on a longer period


12.1. The consumer has the right to withdraw from the Agreement (Purchase or Service Agreement)
without giving a reason within a period of fourteen days, if it was closed by remote access (on
internet). This period runs from the day of acceptance of the goods, i.e. the Certificate.

12.2. The consumer cannot withdraw from the Agreement without giving a reason

12.2.1. about the delivery of Goods that have been modified according to the wishes of the Consumer or for his person,

12.2.2. on the delivery of perishable goods, as well as goods that have been delivered
irretrievably mixed with other goods,

12.2.3.on the delivery of Goods in closed packaging, which the Consumer has removed from the packaging and from hygienic
reasons, it cannot be returned.

12.3. It is not possible to withdraw from the Agreement if the Services in question have already been provided.

12.4. The Consumer is entitled to withdraw from the Agreement if the Provider violates the Agreement
in a substantial way, in which case the Consumer must withdraw from the contract
without undue delay after becoming aware of the breach of contract.

12.5. For the purposes of exercising the right to withdraw from the Contract, the Consumer must
Contracts to demonstrably inform the Provider in the form of unilateral legal action.
Sample form for withdrawing from the contract without giving a reason and instructions on the right to withdraw
from the contract is available to consumers according to the annex to Government Regulation No. 363/2013 Coll.

12.6. The customer is obliged to send the Certificate or Goods back to the address within 14 days of withdrawal
Provider. In the event of withdrawal from the Contract, the Customer as a Consumer bears no
stating the reason, costs associated with returning the Certificate or Goods.

12.7. The Provider will return to the Consumer within 14 days of withdrawing from the Contract without giving a reason
all the money he received from him (but not before he
The consumer hands back the Goods or a valid Certificate), including any delivery costs
goods in the amount of the cheapest delivery method offered by the Seller.

12.8. Out-of-court handling of consumer complaints is provided by the Provider via e-mail
info@lannak.cz or at any establishment. Information on handling the Customer’s complaint
will be sent by the Provider to the Customer’s email address.


13.1. The website is a work of authorship and a database within the meaning of Act No. 121/2000 Coll.,
copyright law, as amended. The e-shop exercises all applicable property rights
to the Website.

13.2. It is forbidden to store, edit, distribute or perform other actions on the content of the Website
property rights, unless the E-shop has given prior written consent to such an action.


14.1. The protection of personal data corresponds to the applicable legal regulations of the Czech Republic, in particular the Act on
personal data protection and GDPR.

14.2. The protection of personal data by the Seller is further described in the Processing Principles
personal data.

14.3. The provider also processes personal data for the purpose of disseminating commercial messages. Commercial
messages are sent only to those persons who have given their prior consent or
it refers to the Provider’s customers who have not expressed their disagreement with it. In the Policy details
on the processing of personal data.


15.1. European Consumer Center Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague
2, the Internet address: http://www.evropskyspotrebitel.cz is the contact point according to
Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on the solution
of online consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC
(regulation on the resolution of consumer disputes online).

15.2. The terms and conditions are an integral part of the Service Agreement and
Purchase contract for Goods. The General Terms and Conditions are drawn up in the Czech language.

15.3. The Provider may change or supplement the wording of the General Terms and Conditions. This provision does not affect the rights
and obligations arising during the period of validity of the previous version of the General Terms and Conditions.

15.4. By using the Site, the Customer agrees to these GTC. However, by continuing to use the Site
the Customer gives his consent to any new wording of the General Terms and Conditions.

15.5. The goods, services and content of the Provider’s website are not intended for persons under the age of 16
years, if their legal representative did not agree to it.

15.6. A customer under the age of 16 can only give consent to the processing of personal data
if his consent is approved by the legal representative.

15.7. A communication or message delivered by e-mail is also considered to be in written form.

15.8. The competent consumer protection supervisory authorities are: Czech Trade Inspection,
contact: www.coi.cz, Office for the Protection of Personal Data, contact. www.uoou.cz,
Trade offices; The consumer has the right to use the option of out-of-court dispute resolution u
Czech Trade Inspection. The terms and conditions are published on its website.

15.9. The consumer can also claim his rights in the general courts of the Czech Republic.